Monday, May 9, 2011

Bullying in the Hospital- Unacceptable

Source: NY Times
Yesterday's New York Times has an insightful article on yelling and bullying of staff, nurses in particular, by doctors.The article is timely as we are officially in National Nurses Week.

Yelling and intimidation go beyond the occasional tantrum in an operating room or hospital ward. The article explores how an intimidating environment can significantly impact patient safety: rather than bring their questions about patient care to a difficult doctor, many health care personnel would rather keep silent.

Nurses are better trained than ever before and are an integral part of the patient care team. Without them, the process would simply not work. As I have blogged before, they do all the work so that we can take the credit.

In an attempt to minimize this unacceptable behavior,  many hospitals have policies specifically addressing bullying.

Perhaps our guiding principle, as physicians, should be: never yell at the staff, only yell at the department heads.