Tuesday, June 26, 2018

Trust the Process! Standardizing Care To Maximize Safety

Source: CNBC.com
Here is an interesting read in the Harvard Business Review highlighted that the biggest problem in U.S. healthcare is the lack of process.

I could not agree more.

The authors emphasize the importance of designing models and processes that result in quality and efficiency of care.  Technology is mentioned as a means to augment standardization.

All of that is spot on, however, one explicit point was conspicuously absent from the paper:  In the absence of hospital executive sponsorship and commitment to standardization, optionalism will reign.  Forget your focus groups, your root cause analyses, your quality improvement models etc, without executive oversight-vision, resources, mandates and accountability, this all adds up to nil.

Trust the process.



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